Sometimes Funding attempts are unsuccessful. This can be due to a variety of factors, including restrictions placed on your transaction by your credit card company or WePay. When your donation is successful, we will send an automatic email confirmation to the email you provided during the contribution process [Related Forum Article: How to Know if Your Donation is Successful].
Common Funding Errors and Solutions
Update Your Internet Browser
If you are using an outdated version of your Internet browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox, Safari, Opera, etc), you may be experiencing a browser incompatibility. Please double check that your browser has been updated to its most recent version. We also suggest switching to a different browser (one that has also been updated to its most recent version) and trying your contribution again.
Our site is not optimized for Internet Explorer 8.0 or earlier, so we recommend switching to Mozilla Firefox or Google Chrome. You can download both browsers for free at the following links:
- Mozilla Firefox: http://www.mozilla.com/
- Google Chrome: http://www.google.com/chrome/
Indiegogo is a U.S. based company. At this time we only host direct credit and debit transactions in U.S. dollars ($) and CAD ($). We do, however, support USD ($), CAD (C$), EUR (€) and GBP (£) transactions processed through WePay.
Contribution Amount Restrictions
If you're paying via direct credit card, you will not be able to contribute more than $50,000 in a single transaction. If you'd like to contribute more than $50,000, we recommend splitting your contribution up into multiple transactions (e.g. $80,000 can be split up into 2 transactions of $50,000 and $30,000 ). If you'd like to claim a perk that costs more than $50,000, please contact us directly at [email protected]