Where is My Reward?
Receiving your Reward(s) often takes time! Selecting a Reward as a part of your contribution is not the same thing as buying something online. Rewards may require much more than just money to develop, manufacture and distribute.
If you want to inquire about the status of a Reward, please contact the campaign owner directly.
Check the Updates tab
Project owners are encouraged to update their supporters on the status of their perk deliveries by sending out campaign updates. If you had chosen to opt out of receiving campaign updates during the contribution process or have since unsubscribed from campaign updates, these updates are still posted on the project page, under the Updates tab. We recommend checking to see if the project owner has posted any information about perk shipping schedules.
Contact the Project Owner
Since project owners manage rewards, please contact the project owner directly to find out the status of your reward. You can post a comment to the project page, or you can send a direct message to the project owner.
To post a comment:
- Go to the Project page
- Click on the Comments tab, type in your comment and click Add a Comment
- If you would like to keep the comment private so that only the campaign owner can see it, click the box that says, “keep private” before adding a comment.
What if I Don't Receive My Reward?